Title: Knowledge Manager
Department: Knowledge Management, Learning and Development
Reporting to: Partner and Head of KL&D
Purpose of the role
The successful candidate will be a key individual within the Knowledge, Learning & Development (“KL&D”) Department. This Department is a group of experienced professionals who develop the knowledge and learning resources for fee earners and support their professional development. The successful candidate will have a particular focus on developing the firm’s knowledge management strategy and the development of firm-wide knowledge systems solutions.
This is a full-time role, reporting to the Head of KL&D, who is a partner. The successful candidate will work closely with the KL&D team, and with all departments across the firm.
Key Responsibilities include:
- Developing the firm’s knowledge management vision and strategy and detailed plans to implement that strategy
- Identifying requirements for the firm’s knowledge systems and working closely with I.T. to develop and maintain the firm’s knowledge systems, including selection and integration of technology solutions Developing innovative solutions for know-how creation, capture, storage and retrieval
- Promoting and embedding the knowledge management agenda and developing process improvements across departments through know-how solutions
- Continuing the development of a knowledge-sharing culture across all departments
- Working closely with the Professional Support Lawyers in each department across the firm to identify knowledge needs, initiatives and the introduction of innovative knowledge-based solutions
- Providing training on how to use the firm’s knowledge systems and developing online learning resources to support relevant training
- Maintaining and developing reporting metrics for KM at practice group and departmental level. Reporting on a monthly, quarterly and annual basis
Skills, experience and attributes required of the ideal candidate
- Experience at a senior level in a law firm or professional services firm, of which at least five years should be in knowledge management or knowledge-based role
- Strong academic background
- Demonstrated literacy in current knowledge systems (including Sharepoint, Solcara, iManage and online learning environments)
- Demonstrated interest in and knowledge of emerging technologies supporting the practice of law
- Demonstrated interest in the professional development of lawyers
- Excellent written and communications skills
- Excellent project management, process improvement, organisation and delivery skills
- Ability to persuade and influence senior individuals
- Excellent attention to detail
- Ability to work in a fast-paced, demanding environment
- Demonstrated drive and self-motivation and ability to work on own initiative and within a team
- L&D or knowledge management qualification, or membership of the relevant organisation
Key internal relationships
- KL&D team
- Fee-earners
- Professional Support Lawyers
- I.T. team